Shipping policy
SHIPPING POLICY
Last updated: September 14, 2026
PREORDER FULFILLMENT
Many MADEBYETH shoes are sold as preorders.
Preorder items are not ready to ship immediately. After an order is placed, the shoes must be sourced, customized, prepared, and packaged before shipment.
The estimated production and fulfillment time is generally 2–4 weeks.
This is an estimate, not a guaranteed delivery date. Production may take longer in certain circumstances due to sourcing, customization, supplier availability, order volume, shipping delays, or other circumstances outside of our control.
Customers will receive shipping confirmation and tracking information once the order has been shipped.
SHIPPING TIME
The 2–4 week estimate refers to the overall production and fulfillment process, not necessarily the amount of time the package spends in transit.
Once an order has shipped, actual delivery time depends on the destination, shipping carrier, service selected, customs processing, and other factors.
Shipping estimates provided at checkout are estimates and are not guaranteed delivery dates.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
MADEBYETH is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because an incorrect or incomplete address was provided.
If you notice an address error, contact us immediately at (ethclothes99@gmail.com). Address changes cannot be guaranteed once an order has been processed or shipped.
TRACKING
Tracking information will be provided when your order has been shipped.
Tracking information may take some time to update after the carrier receives the package.
INTERNATIONAL ORDERS
MADEBYETH may ship internationally.
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the product price or shipping charge unless explicitly stated otherwise.
MADEBYETH is not responsible for delays caused by customs or government agencies.
Customers are responsible for complying with any import requirements applicable to their country.
LOST OR STOLEN PACKAGES
Once a package has been shipped and marked as delivered by the carrier, MADEBYETH is not responsible for packages that are lost or stolen after delivery.
If tracking indicates that a package has been delivered but you cannot locate it, please first contact the shipping carrier and check with your delivery location or building management.
SHIPPING DELAYS
Shipping and production estimates are not guarantees.
MADEBYETH is not responsible for delays caused by shipping carriers, customs, weather, natural disasters, supplier delays, incorrect addresses, or other circumstances outside of our reasonable control.
If a significant delay occurs, we will make reasonable efforts to provide an update.
CONTACT
For shipping questions, contact:
MADEBYETH
Email: ethclothes99@gmail.com
Website: madebyeth.com